- Since 2002, the number of workers in the Department of Public Welfare has dropped by 13%, but caseloads have almost doubled in that time
- Fewer than one in five calls to the Philadelphia Customer Service Center are being picked up
- Almost one in six applications for food stamps are rejected due to lost documents or failure to make an appointment; however, Froehlich and Zaebst say that in their experience, "these rejections can often be attributed to documents misplaced by overwhelmed skeleton crews or to ineffectual "phone tag" between officials and applicants [busy with] work, child-care, and school schedules."
Have you experienced long waits or problems in applying for programs? How have the budget cuts affected your family? Please let us know in the comments.